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Return Policy

Customer Satisfaction is Our Priority

At NAILBOX SHOP we strive to make you completely happy and 100% satisfied both with your purchase and with our service. We do our best to ensure that you have an easy and enjoyable shopping experience and remain our returning customer for years to come. In rare cases when you get a product that doesn’t match you don’t like, or you received not what you expected or the item doesn’t fit in your space, our professional and experienced Customer Service team will help you with your return regardless of whatever the reason is. At NAILBOX SHOP our goal is to provide you with a product that you want, and we are proud to offer one of the best return policies in online business. Besides, with our large selection of brands and products you’ll easily find what you want and what is right for you and your home.

Changes to your Order(s)

To avoid any extra fees, in case you want to make any changes / modifications to your order (for example, add and/or remove item(s) or cancel your order, whether in full or in part, please make sure to do so ONLY within twenty four (24) hours from the time of the order. Upon expiration of said 24-hour window, you may be liable for any extra fees/charges/costs, including, but not limited to, restocking fee(s), shipping back costs, unloading from/loading back into the truck costs, warehouse labor costs (whether hourly and/or fixed), labelling costs, truck fees, gas surcharge(s), etc. in regards to any and/or all change(s) / modification(s) to and/or cancellation of your order(s).

Order Cancellation(s)

Since we are committed to our customers, we implement expedited order processing. With that in mind, there is a 24-hour (from the time of the order) limitation to cancel it – we will not charge the card for 24 hours from the time of the order. To ensure customer satisfaction, when contacting us after hours, please send us an e-mail + text message or leave a voice mail. Such 2-step verification of cancellation will ensure that we do not place the order with the manufacturer and, thus, avoid restocking and/or other applicable fee(s). If cancelled later than 24 hours from the time of purchase, a 25% restocking fee plus applicable shipping and storage costs (approximately €4 – €10) may be charged. Order cannot be cancelled once prepared for shipment or shipped. Usually, it takes 7-10 business days for the refund to post to your bank account. Cancellations may be made either via e-mail or phone (followed by e-mail order cancellation request). Most cancellation requests are reviewed and responded within 1-3 business days.

14-Day Standard Return Policy

In case you want to return an item purchased from NAILBOX SHOP for any reason, you can do so within 14 days following the date when your order was delivered to you, however, provided that such item is in new condition, in original packaging (we recommend to keep all original packaging for 14 days after merchandise delivery) and, if applicable, has all original product tags as well as that such an item has not been assembled, installed, used and/or modified – returns not meeting criteria herein will not qualify for refund. NAILBOX SHOP is not responsible for any damages and issues, including, but not limited to fading, losing stitching, tearing, breaking of any item you purchased from us after 14 days from the delivery date.

For exclusions to our 14-Day Standard Return Policy, please see Return Restrictions and Non-Returnable Items below.

If customer refuses delivery for any reason, including, but not limited to, item not fitting in designated space (please make sure to carefully check product dimensions available on our website prior to placing your order) or if merchandise cannot be delivered for any reasons, including, but not limited to, wrong address and/or contact information provided to us, intended recipient not being able to accept and/or sign for delivery or being away from designated delivery address that we have on file, this will not be considered a return – instead, it will be considered a missed appointment or refused delivery, respectively – and the terms and conditions set in our Shipping Policy shall apply.